communication, then these rules do not apply. If the company uses a fix price and it is more or less a matter of paying via Marktplaats and having it sent or making a collection appointment, then the consumer rules do apply again. In short, this can sometimes lead to complex situations. Pay close attention to that!
2. Ranking in search results
Does the sales platform offer a search function? Then, of course, there will be results bas on a ranking.
Most relevant, lowest price, highest rating, fastest delivery, just make it up. That’s all possible. It is especially important that it is made clear what exactly this ranking is.
If you can choose between different rankings, for example with a drop-down menu, then you actually already comply with that information obligation. If only one list of results is shown, without it being possible to change it by the consumer, it is important that it is stat on the basis of which criteria the order of the results has been determin.
This arrangement only applies to the sales platforms themselves, not to external search engines such as Google.
3. Ads must be recognizable
Of course you can pay to be at the top of the list of sellers. Whether that is in the search results or standard with the product itself. That’s fine too. But it must be made clear that it has been paid for, so that the consumer can recognize it.
That is fair for competing sellers and for the consumer. This way the consumer cannot accidentally get the idea that the former seller is also the best. After all, that is not necessarily the case.
Is it not only about paying for a position in the lists, but also about advertisements? They must of course also be recognizable. Actually, that’s not a new rule. This has always been necessary. It has now only been clarifi for these types of advertisements, so that there can be no misunderstanding about it.
4. Who is responsible for what?
In addition to the confusion consumers can have about where they bought something, often comes the confusion about where to get their rights if something goes wrong.
If a consumer buys from a third seller on , many consumers have the idea that they have bought something from themselves. If they do not receive the product, if it breaks too quickly or if VP Financial Email List something else is wrong, they will contact customer service. Perhaps not entirely incomprehensible, but also does not have all the information, because they were not the seller themselves.
That is why from now on it should also be clearer who bears which responsibilities. After all, the consumer pays while an agreement is also enter into with the third seller. If the two then also refer to each other when the consumer wants money back, then there is of course a problem.
The importance of these new rules
sometimes closes third-party web shops on their own platform, because nothing has been sold for too long. Doesn’t seem like a crazy arrangement at first glance. But if this seller sells products that also sells itself